A Digital PostNL | PostNL

Our digital approach suits the needs of our customers and consumers. We prove this time and again by thinking along, sharing as many insights as possible, and providing control over our network. That’s why we are the favourite deliverer.

We lead the way with a flexible, reliable, and fast logistics chain by fully digitising our processes. We do this with smart software, algorithms, and robotics.

We are an open platform where senders, receivers, and other logistics companies come together. With our smart digital solutions, we help the e-commerce market grow.

Data, algorithms, and insights are our brain: a reliable source for our digital operation. We combine our data with that of our business customers. This allows us to make our operations more efficient and predict better. For us and for our customers.

We see technology as building blocks. Building blocks that are flexible, secure, and easy to use. This allows us to innovate and renew quickly.

We are a digital, customer-oriented, and agile organisation. We continuously develop ourselves to meet changing needs and expectations. This is how we make a difference for our senders and receivers.

Our distinctive customer-oriented approach

We offer simple and smart digital solutions and services. They always meet the needs of our customers because we research what the customer wants. For example, we continuously improve the ‘track your parcel’ feature.

Podcast: how to build the best digital customer experience

Listen to how PostNL and Heineken share their knowledge to continuously improve the digital experience for their customers. By using AI and chatbots, among other things, for the optimal customer experience.

PostNL · #5: Enhance the digital customer experience (ENG)

Digital, logistic, and operational heart

We help our business customers and consumers with a fast, flexible, and efficient logistics chain. Staying ahead is only possible if we fully digitise our processes. We do this with smart software, algorithms, and robotics. We look at the entire journey a parcel takes and always consider the sender, receiver, and executor.

Podcast: digital acceleration in logistics

Eddy Thans and Lars Pruijn talk in this podcast about opportunities and developments in digitisation in logistics. Eddy is the director of Prime Vision and Lars worked as a network and innovation manager at PostNL.

PostNL · #2: Digitale versnelling in logistiek

Platform with digital solutions and services

We are an open platform where e-commerce parties and other logistics companies come together. Business customers and partners manage their shipments digitally. Like tracking parcels, changing a pickup route, or viewing reports. Consumers also have control over their deliveries. They can set delivery preferences and notifications or directly contact our couriers. This creates a digital journey that we combine with a physical first mile and last mile.

More about Mijn PostNL

Modern technological infrastructure

We see technology as building blocks. Building blocks that are flexible, secure, and easy to use. This allows us to keep innovating and renewing quickly. Together, we build what really matters. And we help our business customers by providing their customers with a better online experience. With personal suggestions. Like a smarter delivery time when the receiver is likely to be home. And do you have a webshop? Then you can easily connect it to our APIs or plugins.

Podcast: accelerating digitally with data

Thanks to data, we can make the world a little bit cleaner. Data experts Menno van der Winden from Tata Steel Netherlands and Frank Ferro from PostNL discuss the possibilities, conditions, and ethical aspects of data.

PostNL · #2: Digitale versnelling in logistiek

Strong data foundation

Data, algorithms, and insights are our brain: a reliable source for our digital operation. We combine our data with that of our business customers and develop algorithms that help us work faster, and more efficiently. This way, we determine how to organise our operations, what our services should look like, and how to shape our customer contact.

Podcast: the technological foundation of your organisation

How can you add value to customers as an organisation in this digital age? Ralph Nijpels is Enterprise Architect at KLM, and Joost van der Vlies worked with us as Chief Technology. They talk about the technological foundation of organisations. According to them, this is the crucial basis for a good customer experience.

PostNL · #2: Digitale versnelling in logistiek

We are digital, customer-oriented, and agile. This is how we make a difference for our senders and receivers. We learn from our business customers, consumers, partners and colleagues. And from our digital colleague chatbot Daan. This is how we make our work and services better, more fun, and easier.

Podcast: digital acceleration at PostNL

Bart Delmulle is our Chief Digital Officer and gives a behind-the-scenes look. In 20 minutes, he talks about innovation and the approach to our digital transformation.

PostNL · #1: Digitale versnelling bij PostNL

We innovate a lot. For example, by using technologies like edge computing. With edge computing, we can work faster because data travels less far and less often. In the whitepaper, we explain how we use it.

How convenient is it to manage all your PostNL matters in one place? Millions of satisfied users have gone before you. Will you be the next? Download it now!