Ten years ago, PostNL was one of the first logistics service providers in the Netherlands to launch an app. It allowed users to easily track their parcels and adjust delivery. Since then, the PostNL app has evolved into the digital heart of parcel delivery. In 2024, 5.9 million people used the app. They enjoy convenience, can contact their delivery driver, gain insights in their shipment, and choose where their parcel is delivered.

Pim Berendsen started yesterday as CEO of PostNL. In this ‘seven questions to’, Pim looks ahead to the new role, shares his vision on the company, and points out where opportunities lie. “We have to make smart choices that are good for our customers, even if that requires daring to think or act differently.”

Herna Verhagen, CEO of PostNL, will be saying goodbye on 15 April and will then hand over to her successor Pim Berendsen. PostNL would like to thank Herna for her great work as CEO over the past 13 years and the direction she has given PostNL. Watch the special moment in which Herna and Pim visit various PostNL locations and colleagues together for one last time.

The Hague, 27 March 2025 – Starting today, online supermarket Picnic will also collect return parcels for PostNL. When customers receive their groceries at home, they can now simply hand over their return package to Picnic’s runners. This partnership offers more choice to consumers returning parcels via PostNL. The collaboration stems from the joint sponsorship of the cycling team Team Picnic PostNL.

PostNL is significantly expanding the number of PostNL service points this year. More than 500 additional parcel lockers will provide consumers with greater flexibility in choosing where and how they want to receive their parcels.

Starting in February 2025, PostNL will begin staggered collection from postboxes throughout the day. This approach is more efficient, reduces the number of kilometres driven, is more sustainable and saves costs.

In 2024, PostNL once again ranks among the most sustainable companies in the world, as shown by S&P Global’s Dow Jones Sustainability Index (DJSI), which assesses corporate environmental and social performances.

Picnic will become the new co-title partner of cycling team Team dsm-firmenich PostNL. From 1 January 2025, the team will continue under the new name Team Picnic PostNL.

With Sinterklaas having left the country, the Christmas season is just around the corner. As Christmas trees are being decorated, it is also the perfect time to send Christmas cards. PostNL expects to process millions of Christmas cards.

Den Haag, 4 december 2024 – PostNL heeft op maandag 2 december, Cyber Monday, een mijlpaal bereikt: er zijn meer dan 3 miljoen pakketten op één dag verwerkt. Het vorige record van 2,8 miljoen pakketten was net een week oud. Een bewijs van ongekende drukte die deze feestperiode met zich meebrengt.