Do you visit a PostNL website or use our app? Then we use cookies. These are small text files that we store on your computer, phone or tablet. The information contained in these files allows us to recognise you when you revisit our website at a future date. For example, we remember your login details and which language you have set, so we will be able to help you better and faster next time.
In addition to cookies, there are other technologies that we use to store and read information on your computer, tablet or mobile phone. An example of this is local storage. Since this works in a similar way, we will also refer to them as 'cookies' for the sake of convenience. We use various technologies for placing cookies, such as Javascript and tracking pixels. In our app, we use software development kits (SDKs).
Would you prefer us not to store information about you and your device settings? In that case, you can change this yourself. The changes you make for the website do not automatically apply to our app and vice versa. You will have to set them separately.
You can delete cookies in your internet browser, for example in Google Chrome, Internet Explorer or Safari. You can also set your Internet browser to receive a notification when a website uses cookies. You can then decide each time whether you want to give permission for this. Do you want to know more about this? Then use the help function in your browser.
We use cookies for various purposes. On this page you can read what the cookies do and what companies they come from. For some types of cookies we engage other organisations, for example Google. In that case, we refer to that company's website for more information.
Please note that we do our best to keep the list of these organisations as up to date as possible. However, cookies may be placed by a company that is not listed. In this case, please contact our customer service. Then we will adjust the overview on this page.
These cookies do not require your permission, as they enable our website and app to function properly. For example, we can save your login details and the purchases in your shopping basket. With these cookies, you do not have to provide the same information every time you visit our website.
Read more about our systems
These cookies are used to measure how you use our website and the PostNL app. This information enables us to improve our services, products, and information. For example, we can see what information you have viewed on the website before calling our customer service. Then we improve that information so that it will no longer be necessary for others to call. We do not require your permission for these cookies, because they improve the performance of the website. We do not share the data we collect with others.
We use these cookies to store the following information, among other things:
In addition, we may also test different designs of the website or our app. Some of our visitors will then be shown a modified version of the website. This way we can measure whether this change actually constitutes an improvement. We use the cookies so that you will always see the same version of the website.
These cookies keep track of how you use our websites and the PostNL app. This allows us to customise the content of our websites, app and email with information that is of interest to you. We only place these cookies if you give us permission to do so. For this purpose, we look at the following information, for example:
How do we determine which information suits you? We create different groups of users that are very similar. We call this profiling. Business customers, for example, are interested in other products than consumers. This allows us to determine, among other things, which products suit you or which questions you may have for us.
Please note: if you do not give us permission to place these cookies, you can still be shown offers from us. In that case, they will be general and not adapted to your behaviour.
We place these cookies to see which pages you visit on our website. This allows us to determine which of our advertisements are of interest to you and to place them on other websites that you visit. For this purpose, we cooperate with advertising partners such as Google or Facebook. Through these partners, we also search for other target groups to whom our advertisements may be of interest. The partners may use advertising cookies to track which other websites you visit. We only place these cookies if you give us permission to do so.
When you use our Android app, we collect a unique identifier from your device for marketing purposes (the Google Ad ID on Android devices). We will only do this with your permission. You can determine how the identifier is used. You can read here how to do that for your Android device.
We measure how many people click on our ads and then purchase our product or apply for a job. This is how the advertising cookies help improve our digital marketing.
Please note: if you do not give us permission to place these cookies, you can still be shown offers from us. In that case, they will be general and not adapted to your behaviour.
Click here to read the full cookie overview of PostNL
This cookie statement is a translation of the Dutch document. In the event of discrepancies, the Dutch version takes precedence.
