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Costs and stamps

Questions about postage costs

You pay postage costs when insufficient postage has been paid for sending a letter, mailbox package, or a package. If the sender is known to us, we send them a message. If not known to us, then you, as the recipient, receive a message. This means you might receive a payment request for a mail item or package that was delivered to you. Below, you can read how to find out which mail item or package it concerns, why you receive a payment reminder, and how we calculate the costs.

Pay postage costs

Check Online for Which Mail Item or Package You Need to Pay

  1. Go to https://jouw.postnl.nl/porto/
  2. Choose 'Letter' or 'Package'
  3. Click on 'View letter' or 'View package'
  • Letter: enter the recipient's postcode and the last 6 digits of the payment code
  • Package: enter the barcode of your package and the recipient's postcode

Does the payment code start with the letter A? Then it concerns an item sent abroad. We do not show a photo in that case.

How Are Postage Costs Calculated?

Letter

The amount consists of the shortage in stamps, rounded up to the value of a whole stamp, and includes administrative costs of 3.27 euros. These costs are for printing and sending the card 'Oops, not enough stamps...' and for processing the payment.

Example:

  • Shortage in stamps: 0.38 euros
  • Rounded up to 1 whole stamp: at 1.09 euros
  • Administrative costs: at 3.27 euros
  • Total to pay: 4.36 euros