At PostNL, thousands of colleagues are busy every day delivering all packages and letters. They do their utmost to ensure that everything runs smoothly, but unfortunately sometimes something goes wrong. Fortunately, we have a customer service team full of motivated colleagues who try to help our customers as best as possible every day!
See below for the different ways you can get in touch with us. Our digital colleague Daan is always your first point of call. If you would like to speak or message a human, Daan will first ask you a couple of questions so that we can help you faster. Daan is smart and can help you with quite a few things. But if not, he will refer you to the right place.
Our parcel numbers are constantly increasing, and we do not want this to result in longer customer service waiting times. That is where chatbot Daan comes in, meaning that someone is always available for you.
Our customer service team does not have a general phone line. Click ‘Call us’ on this page. Chatbot Daan will ask you a couple of questions so that we can help you faster. He will then give you a specific phone number. This means you do not have to go through a phone menu and can speak to the right colleague straight away!
Please note: ‘Call us’ is not available at all times as our customer service is not open 24/7. You can see our opening times alongside the contact options.
Our customer service team does not have a general email address. We will try to help you right away. Chatbot Daan will first ask you a couple of questions. He can often give you the answer you need, and if not, he will transfer you to a direct call or chat with the right colleague.
We are passionate about delivering your mail and want to help you as fast as possible through our digital channels. But you can still write a letter to:
PO Box 60417
8900 KS Leeuwarden
You will hear back from us within 10 working days.
Chatbot Daan is here for you 24/7. Our colleagues in customer service will be happy to help during the following opening times.
Chat & call:
