Customer Service

On this page, you’ll find everything you need to get quick help. From our smart chatbot Daan, who’s always ready to assist you, to the opening hours of our customer service team. We’ll make sure your question is answered quickly.

Can chatbot Daan really help me?

Absolutely! Daan already knows a lot and gets smarter every day. The more people use him, the better he becomes. Whether you want to check the status of your package, request a refund, or file a complaint, Daan is here to assist you. He’ll figure it out for you and make sure your question is resolved. If he can’t find the answer, he’ll connect you to a colleague.

Why do we use chatbot Daan?

Every year, we see an increase in the number of packages. We don’t want this to lead to longer waiting times at our customer service. That’s why our colleagues get support from chatbot Daan. This way, there’s always someone available to help you.

Learn more about chatbot Daan