Returning parcels
It is very easy to return a parcel. You just need a printed or digital shipping label with a barcode. If you are unsure whether you have one, check with the webshop where you made your purchase.
How do I get a return shipping label?
You always need a shipping label to return parcels. Getting one depends on the webshop where you made your purchase. We explain the options and how they work below.
Make sure your parcel is securely sealed and add the return label. Ensure that no other labels are visible.
Make sure your parcel is securely sealed and have the digital barcode on your smartphone scanned at a PostNL point. We will then print the shipping label for free and attach it to your parcel.
First create a shipping label with the business reply service online. This is free of charge! Then either print the label yourself, or get it printed at a PostNL point. Make sure your parcel is securely sealed and attach the label to your parcel. Ensure that no other labels are visible.
Please send your return as a normal parcel. You can buy a shipping label online or at a PostNL point at the usual price for sending a parcel.
Where can I hand over my return parcel?
Is your parcel properly packed and labeled? Then you have several options for sending it back:
- Hand it over to the delivery driver
- Return it via Picnic
- Drop it in a letterbox
- Take it to a PostNL point or parcel locker
How can I track my return?
You can track your return just like any other parcel using track & trace.
Please note: Are you sending your return to a business reply number? These parcels are not always easy to track, as they are delivered in bulk. This means they don’t receive an individual delivery scan. Want to be sure your return has arrived? Check with the company you ordered from.
Large parcel returns
If your parcel is larger than 176 x 78 x 58 cm or heavier than 23 kg, please follow the instructions from the webshop to return your product.