Updates
Keep updated with our latest news and explore our frequently asked questions here.
According to track & trace, my letterbox parcel has been delivered, but it hasn’t. What now?
It may occur that a letterbox parcel is delayed but still scanned as 'delivered.' This is a mistake. In this case, track & trace will show that your parcel has been delivered when it hasn’t. No worries: there is a good chance that we will deliver your parcel in the coming days. Therefore, we recommend waiting a few more days.
Why is my mail delayed?
Like many other companies, it is difficult for us to find employees. As a result, we currently have fewer couriers available in certain areas. This means your mail may sometimes arrive a bit later.