Postage costs for insufficient postage

If too few stamps have been added, we ask the sender to pay the postage costs. Unfortunately, the sender is not always known. Because it may be important mail, we will still deliver it. By doing so, we hope that the recipient is prepared to pay for the postage.

Insufficient postage is always paid by the sender in the following situations:

• Mail that has been franked using a franking machine
• Post-paid mail sent using the orange PostNL letterbox

Are you sending mail internationally that has unpaid or insufficient postage? In this case, we will still send the shipment to the addressee. The additional franking costs for international shipments are paid by the sender. The sender will then receive a payment request. If the sender is unknown, the shipment will be stamped. In that case, the postage costs must be paid by the recipient of the shipment.

You will receive a postage card to use in order to pay the postage costs. You can pay in two ways:

1. Go to www.postnl.nl/betalen
2. Fill in the payment code specified on the postage card
3. Fill in your deatils
4. Check your details
5. Pay the postage costs

1. Remove the sticker with your address from the postage card.
2. Add the required number of stamps in the top right-hand corner.
3. Then post the card.

If insufficient stamps have been added to domestic postage, we will charge €0.91 in postage costs or a multiple thereof. We reduce the correct franking value with the stamped value. The resulting amount is rounded up to a multiple of a ‘stamp 1’ (€0.91). An administration surcharge of €2.73 also applies.

You receive a letter that is missing 4 cents worth of stamps. In this case, you will pay €0.91 in postage costs plus €2.73 in administration costs. In total, you will pay €3.64.

If insufficient stamps have been added to international postage, we will charge €0.91 in postage costs or a multiple thereof. We reduce the correct franking value with the stamped value. The resulting amount is rounded up to a multiple of a ‘stamp 1’ (€0.91). An administration surcharge of €2.73 also applies.

You have sent international mail that is missing 5 cents worth of stamps. You will then pay EUR €0.91 in postage costs, plus €2.73 in administration costs. In total, you will pay €3.64. We will always send the underpaid shipment abroad regardless. As the sender, you will receive a postage card.