Track & trace

Easily track your shipment online in 4 steps:

1. Make sure that you have your shipment’s barcode close at hand. You can find this code on the shipping receipt or, for example, in the email from the online shop where you made the purchase.
2. Fill in the barcode. This number generally begins with ‘3S’ or ‘2S’ and also contains a combination of numbers and letters. Type the barcode in without any spaces.
3. Complete the postal code of the recipient.
4. Click ‘Search’. You will now see the information about the shipment’s location.

Track your international shipment. Select the destination country and fill in the barcode. Then click on ‘Find parcel’. The information will now appear on the screen. 

Are you not receiving any results? Most likely your parcel is already on its way. If your parcel fits through the letterbox, we will deliver it by mail. Is the parcel too big for that? Then we will send it with one of our parcel deliverers. You can also track your parcel via track & trace. If your parcel is sent without track & trace, you will only receive a message shortly before we arrive at your place.

Is the delivery time not convenient? Then you can choose where and when you wish to receive your parcel. The available options can be viewed in the track & trace environment.

You can select:

• Delivery at another time (during the day or in the evening).
• Delivery to the closest PostNL point.

As soon as we have received the parcel (generally in the evening), you can give us your choice. Check the app or your overview to see if this option is available for your parcel.

We can drop your parcel off with your neighbours or at a PostNL point in your area. We will also leave you a card with a ‘missed delivery code’. You can use this code on track & trace to see where you can collect your parcel.

Good to know: we will store your parcel at the PostNL point for up to a week. After that, we will return it to the sender.