And insure the content up to a maximum value of €5,500
Need proof of sending and receiving? Ship your parcel with insurance within the Netherlands or abroad. The parcel is personally delivered at the door after the recipient has signed. The contents are insured up to a maximum of €5,500 in case of loss or damage. This depends on the value of the goods in the parcel. You can only send an insured parcel at a PostNL location.
Useful if you are sending an expensive piece of jewellery or smartphone, for example. Choose insured shipping if the value of the content exceeds €500. Less than €500? Send your parcel by registered mail.
At a PostNL location, indicate the value you want to insure. You have to be able to prove the value of the product. For example, with an invoice.
You can only send an insured parcel at a PostNL location. Your parcel will be delivered the following day. Are you dropping off a parcel on Saturday? Then it will be delivered on Tuesday.
What happens if the recipient is not at home? Within 1 week, the recipient can collect the parcel from a PostNL location. We only hand over the parcel after it has been signed. By the recipient or another adult resident of the household. We do not deliver an insured parcel to a neighbour.
Go to a PostNL location near you. If you are sending a parcel outside the EU, you must complete a customs form and send it along. You can request a form from the employee at the PostNL location. It is not possible to send an insured parcel to every country.
What if we cannot deliver the parcel to the recipient? Once the parcel is abroad, the other country's postal service will take over delivery. It varies by country and postal service how many delivery attempts are made. This depends on the agreements that have been made with a country. If you have any questions about this, please contact the postal service of the country in question.
Seal your parcel with a seal bag (if the size of the parcel allows it) when sending a parcel nationally or internationally. This will make your parcel tamperproof. This is mandatory.
| up to 10 kg | 23 kg | |
|---|---|---|
| NL | €15.20 | € 21.10 |
| Destination | Weight | Maximum dimensions |
|---|---|---|
| NL | 0 – 10 kg | 100 x 50 x 50 cm* |
| 10 – 23 kg | 175 x 78 x 58 cm | |
| Within the EU | 0 - 23 kg | 100 x 50 x 50 cm |
| Outside the EU | 0 - 20 kg | 100 x 50 x 50 cm |
*Does your parcel weigh up to 10 kg but exceeds the maximum allowed dimensions? Then you will pay the rate of a parcel that weighs 10-23 kg.
For both domestic and international deliveries: what if the parcel cannot be delivered to the recipient? Don't worry. The parcel will be automatically returned to you free of charge.
Did you send an insured parcel and want to know where it is? Track your parcel.