Drop off your parcel at a PostNL location. Save a lot of time by labelling and paying your shipment online. Just scan the digital barcode when you are ready to send your mail. For a parcel outside the EU, you need to complete and include a customs form. You can request a form from the employee at the PostNL location. Are you franking online? Then you will automatically be shown the form. Complete the form online. No printer? We will print your shipping label and any required customs forms.
What if we cannot deliver the parcel to the recipient? Once the parcel is abroad, the other country's postal service will take over delivery. It varies by country and postal service how many delivery attempts are made. This depends on the agreements that have been made with a country. If you have any questions about this, please contact the postal service of the country in question.