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Terms and Conditions of PostNL

Immediate clarity about the rights and obligations that you and PostNL have.

Select below whether you are a consumer or business customer and find the terms and conditions you are looking for.

Consumer

All consumer terms and conditions about sending mail and parcels.

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Business

All terms and conditions for business customers. For example, about designing mail items and payment conditions.

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Suppliers

The general terms and conditions for the purchase of goods by, for or on behalf of PostNL.

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