Terms and conditions for you as a consumer

On the transport of mail items, the following terms and conditions are applicable:

General Conditions for the Universal Postal Service

On the transport of parcels, the following terms and conditions are applicable:

General Conditions for the Universal Postal Service

General Terms and Conditions for the Transport of Goods

General Terms and Conditions for the Transport of Goods as of 1 January 2025

General Terms and Conditions for the Transport of Dangerous Goods in the Netherlands and Belgium

Besides the transport of mail and parcels, PostNL also offers more products and/or services. On these products and/or services, the following terms and conditions apply:

General Terms and Conditions for PO Boxes 2018